This website is operated by Neuroscent Ltd. Throughout the site, the terms “we,” “us” and “our” refer to Neuroscent Ltd. Neuroscent Ltd offers this website, including all information, tools and services available from this site, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation browsers, vendors, customers, merchants and/or contributors of content.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Any new features or tools added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

All content published and made available on our Site is the property of Neuroscent Ltd and the Site’s creators. This includes, but is not limited to, images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

The minimum age to use our Site is 18 years old. By using this Site, users agree that they are over 18 years old. We do not assume any legal responsibility for false statements about age.

The goods and services available on our Site include:

• Essential oils blends
• Wellness products
• Experiences
• Courses

We are legally obligated to supply goods that match their description as listed on the Site.

All goods and services are displayed as accurately as possible, but we are not legally bound by descriptions, images or information provided, as variations may occur. You agree to purchase goods and services at your own risk.

We reserve the right to modify, reject or cancel your order. Refunds will be processed promptly for any canceled orders.

Subscription plans renew automatically and you will be billed unless you notify us to cancel. To cancel, log into your account and adjust your subscription settings at least 24 hours before your next order is placed.

• Subscription deliveries must be canceled 24 hours before your next scheduled order.
• Subscriptions require a valid payment card. Failed payments may result in delivery suspension.
• No discount codes apply unless otherwise specified.
• Free UK standard delivery is available for subscription orders only.

We accept the following payment methods on our Site:

• Credit Card
• PayPal
• Debit
• Direct Debit

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

All orders are dispatched via DPD with tracking services. Delivery notifications are provided via email or SMS.

Delivery options include:

• Standard Delivery: Free for orders over £50 (2–5 working days).
• Next Day Delivery: Available but not guaranteed.

Delivery timelines may vary due to unforeseen circumstances. Customers are responsible for providing accurate shipping details. We are not liable for misdeliveries due to incorrect information.

Customers in the UK or EU have a right to cancel their contract within 14 days without giving a reason, subject to exceptions (e.g., personalized or perishable goods).

If you cancel:

• Goods must be returned at your expense.
• Refunds will be processed within 14 days of receiving the returned goods or proof of return.

Returns can be made by mail. Pack the goods securely and attach the return label provided. Drop the package off at your nearest post office.

Refunds for goods are available for the following reasons:

• The item is broken.
• The item does not match its description.
• The item is the wrong size.

Certain products or services offered through this website may be available exclusively online. These items may be available in limited quantities and are eligible for return or exchange only in accordance with our Return Policy.

We reserve the right to:

• Limit the sales of our products or services to specific individuals, regions or jurisdictions and may apply these restrictions on a case-by-case basis.
• Limit the quantity of any products or services offered.
• Modify product descriptions, pricing or availability at any time without prior notice and at our sole discretion.
• Discontinue any product or service at any time.

Any offers for products or services on this website are void where prohibited by law.

While we strive to ensure the quality of our products and services, we do not warrant that they will always meet your expectations. Additionally, we cannot guarantee that any errors in our Service, including product descriptions or availability, will be corrected promptly.

The prices of our products are subject to change without prior notice.

We reserve the right to modify or discontinue any aspect of the Service, including any content, features or pricing, at any time without notice.

NeuroScent shall not be held liable to you or any third party for any modifications, price adjustments, service suspensions or discontinuations of the Service.

Certain content, products or services accessible through our Service may include materials originating from third parties.

This site may contain links that direct you to third-party websites not affiliated with NeuroScent. We do not review or evaluate the accuracy, content or policies of these external websites and disclaim all responsibility or liability for third-party materials, websites, products or services.

We are not responsible for any harm, damages or losses incurred from transactions, interactions or use of goods, services or resources obtained through third-party websites. It is your responsibility to review the third party’s terms, policies and practices before engaging in any transaction. Any complaints, claims or concerns related to third-party products or services should be directed to the respective third party.

If you provide submissions at our request (e.g., contest entries) or voluntarily send creative ideas, suggestions, proposals, plans, or other materials (collectively referred to as "comments"), you grant NeuroScent unrestricted rights to edit, copy, publish, distribute, translate or use these comments in any medium without obligation or compensation.

We are under no obligation to:

1. Maintain the confidentiality of any comments,
2. Provide compensation for any comments, or
3. Respond to submitted comments.

We may, at our discretion, monitor, edit or remove comments deemed to be unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable or that infringe on intellectual property rights or these Terms of Service.

You agree that your comments will not violate the rights of any third party, including copyright, trademark, privacy or other personal or proprietary rights. Additionally, you confirm that your comments will not contain unlawful, abusive or harmful material, including malware or viruses that could impact the operation of our Service or any related websites.

Impersonation, providing false email addresses, or misleading others about the origin of your comments is prohibited. You are solely responsible for the accuracy and legality of your comments. NeuroScent accepts no responsibility or liability for comments posted by you or any third party.

Your submission of personal information through our store is managed in accordance with our Privacy Policy. This policy outlines how we collect, use and safeguard your data to ensure compliance with relevant privacy laws and to protect your personal information.

By using our services and submitting your information, you consent to the processing of your data as described in the Privacy Policy. This includes details related to your account, payment information and other interactions with our website.

We take reasonable precautions to protect your information; however, no method of transmission over the internet is 100% secure. By providing your personal information, you acknowledge and accept the inherent risks of online data transmission.

For more details about how we handle your personal data, including your rights to access, modify or delete your information, please refer to our Privacy Policy.

Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Neuroscent Ltd and our directors, officers, agents, employees, subsidiaries and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Except where prohibited by law, by using this Site you indemnify and hold harmless Neuroscent Ltd and our directors, officers, agents, employees, subsidiaries and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Please contact us if you have any questions or concerns. Our contact details are as follows:

contact@neuroscent.com

31 Office, 61 Praed Street, London, United Kingdom, W2 1NS.